FAQ - FREQUENTLY ASKED QUESTIONS

How can I contact you?

You can reach us at phone, email and regular mail. We will answer your inquiries as soon as possible, by email usually within 24 hours during working days. Please visit the contact us section for more information.

How and how often do you ship the orders?
Orders are shipped on a daily basis from our headquarters in Oslo. Shipments inside Norway are free and shipped with Posten and estimated delivery is 2-5 days. 
International shipments are shipped by UPS. You can find detailed information about shipping in our Terms & Conditions section.

Who is behind the IBO-shop?
The IBO-shop is run by Ingunn Birkeland in Oslo. 

My jewelry was destroyed during shipping, what do I do?
The IBO-shop will replace items destroyed during shipping. Read more about returning merchandise in our Terms & Conditions-section.